Terms and conditions

Last updated 7 October 2026

These terms apply when you use the Cellular Citi website, place an order or pre-order online, or buy from us on WhatsApp. By placing an order you agree to them. Nothing in these terms limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA).

Who we are

Cellular Citi Group is a trading name of [REGISTERED COMPANY NAME], registration number [REG NO], VAT number [VAT NO], an authorised Vodacom franchise. Physical address: [ADDRESS]. Email: [EMAIL]. Phone: [PHONE]. Directors: [NAMES].

Using the website

  • Keep your account details safe. You are responsible for orders placed with your account.
  • Do not misuse the site, try to break its security or copy its content for commercial use.
  • Product pictures are for illustration. Colours and sizes may look different on screen.

Orders and pre-orders

  • Your order is an offer to buy. A contract is formed only when we confirm it by email or WhatsApp.
  • Pre-orders are allocated per store in the order they were placed. Placing a pre-order does not guarantee stock on launch day.
  • We may limit quantities per customer and may cancel an order if stock is not available, with a full refund of anything you paid.

Prices

All prices are in rand and include VAT. Prices and deals can change without notice, but the price confirmed on your order is the price you pay. If a price on the site is clearly wrong, we will tell you and you may cancel or continue at the correct price.

Contracts and upgrades

Contract and upgrade deals are subject to Vodacom’s credit check and approval and to Vodacom’s own terms. We pass your application to Vodacom; we do not decide the outcome. RICA is required for every new SIM.

Payment

You can pay by card, Instant EFT through [PAYMENT PROVIDER], or in store when you collect. We do not store your card details. Orders are processed once payment clears.

Collection and delivery

See our delivery and collection page. Risk in the goods passes to you when you or someone you nominate collects or signs for them.

Cancelling an online order

Under ECTA you may cancel an online purchase, without reason or penalty, within 7 days after you receive the goods. Return them unused, in the original packaging, at your cost of returning them. We refund you within 30 days. This does not apply to contracts already activated by Vodacom, or to items that have been personalised. See returns and warranty.

Our liability

We are not liable for indirect loss, or loss caused by events outside our control, to the extent the law allows. Nothing here excludes liability that the CPA does not let us exclude.

Disputes and governing law

Tell us first at [EMAIL] and we will try to resolve it within [X] working days. You may also approach the Consumer Goods and Services Ombud or the National Consumer Commission. These terms are governed by the law of South Africa.