How can we help?

Orders and trackingWhere is my order, changes, cancellingDelivery and collectionFees, times, what to bring to the storeReturns and warrantyFaulty phones, swaps, repairsContracts and upgradesCredit checks, documents, RICA

Common questions

When will my pre-order be ready?

Phones are given out in the order pre-orders were placed, per store. We WhatsApp you the moment yours is at your store.

What do I need to bring to collect?

Your ID and your order reference. For contracts, also proof of address.

Can I cancel my order?

Yes, until it is collected. Reply CANCEL on WhatsApp or contact your store.

How long does delivery take?

We will confirm delivery areas and times soon. Collecting in store is free.

My phone is faulty. What now?

Bring it to any of our stores with your proof of purchase. See our returns and warranty page.

Ask us anything

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