PAIA manual

Last updated 7 October 2026

This is a summary of our manual under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains how to request access to records we hold. Download the full manual (PDF).

Company details

[REGISTERED COMPANY NAME], registration number [REG NO], trading as Cellular Citi Group. Postal address: [POSTAL ADDRESS]. Physical address: [ADDRESS]. Phone: [PHONE]. Email: [EMAIL].

Information Officer

[NAME], [EMAIL], [PHONE]. Deputy Information Officer: [NAME], [EMAIL].

Records we hold

• Company records: statutory documents, minutes, registers.
• Financial and tax records.
• Staff records.
• Customer records: orders, pre-orders, contracts and communications.
• Supplier and Vodacom franchise records.

Records available without a request

[LIST OF AUTOMATICALLY AVAILABLE RECORDS, e.g. product information and published policies].

How to request a record

Complete Form 2 (Request for access to record), available from the Information Regulator’s website or from us, and send it to the Information Officer. We respond within 30 days. We may refuse access on the grounds set out in PAIA.

Fees

A request fee and an access fee may apply, as prescribed in the PAIA regulations: [FEES]. We tell you the fee before we process your request.

Personal information

For how we process personal information under POPIA, see our privacy policy. Complaints may be made to the Information Regulator: [REGULATOR CONTACT DETAILS].